Return & Exchange


We at toymystory want to protect the health of our customers and for sanitary reasons, we do not allow exchanges or refunds. Due to the nature of our products, heath regulations prohibit the return of personal items and our company policy follows this law so For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 24 hrs  to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 24 hrs return period. If you have further questions or problems, please Contact Us

This policy is to give peace of mind to our customers knowing that they will never be sold a previously returned, used or unwanted product. We thank you for your understanding of this policy. All sales are final. We do not offer refunds or exchanges.

If an item is returned to us, we throw it in the garbage, we never sell a returned item regardless of if it was used or not because we do not want to risk re-selling any pre-used items. This is why we cannot offer a refund even if an item is returned.

Please note you have purchased an amazing premium product. Dissatisfaction from any purchase is possible from a customers point of view, but as responsible adults we both should understand that sex toys are used 100% for sexual purposes and SHOULD NOT be used by multiple partners or should not be returned for the sake of social responsibility which we both participate in.

Please note that products once sold cannot be taken back. there is no return, exchange warranty or guarantee on the products.

Get in touch with