How does COD work?
- You place an order on toymystory.com and choose Cash On Delivery as payment method in the Checkout page.
- You will receive an call to verify your order on the number provided by you.
- Once your order is verified we start processing your order and make it ready for delivery.
- Your order will be delivered by one of our local couriers . You pay the complete amount in cash or by Credit/Debit card. Please note that payments through cheque, draft or any other means cannot be accepted.
Is COD option available for all products?
The COD option is available for all products on our website.
Why is COD option not available for my location?
Our reach in terms of COD option is limited by the reach of the courier companies we partner with. Once you enter your pin code while ordering we will tell you if COD is available at your location.
Note: If your location is not supported by the COD service, please choose another payment option.
How long will it take for me to receive the order if I buy it with COD?
You will receive your package within 3-5 business days after verifying the order with you.
Is there any additional charge for the COD shipment?
No, there are no additional COD charges.
Can I offer cheque for the payment in place of cash?
No. COD payments have to be made in cash and/or valid payment cards like Debit and Credit cards.
What do I do if no one will be at home when the courier company delivers the package?
Most courier companies will call you before coming over to deliver the item. If you miss the order the courier will coordinate with you to schedule a new delivery time with a total of 3 attempts. If the item is not delivered after 3 attempts, the item will be returned to origin.
Some important points to ensure that your COD order goes smoothly
- Please ensure that the mobile number you provide for the Cash On Delivery payment is always available and answered.
- It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster.
- Please be available at the designated address with the complete cash as payment for the item purchased.
- Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.